Responsibilities: Sales & Leadership

• Collaborate with executive team to develop and implement retail, marketing and customer service strategies to meet target revenue as well as production and impact goals

• Actively work the sales floor, leading by example to demonstrate world-class customer service and achieve sales goals

• Maintain budget and accurate financial reports, including proper scheduling, payroll budgets, and floor coverage

• Conduct meetings to review prior weeks’ performances and plan for future weeks

• Define and promote a clear vision and strategy that communicates expectations of friendly, professional environment while empowering employees, trainees and volunteers

• Develop a highly effective team through training, coaching, reviews and feedback opportunities who meet and exceed store goals, customer service expectations and adhere to company policies

 

Responsibilities: Store Merchandising & Online Sales

• Ensure store maintains excellent visual presentation and welcoming environment\

• Manage inventory process, including receiving, ordering, and organizing of both ordered and donated items

• Identify value and suitability of donated items such as used bicycles, parts, components and accessories to be offered for resale via in-store and online platform

• Oversee operations for our online sales platforms, includes photographing, pricing and listing items, and communicating with customers

• Manage and organize online sales area. Includes packing, shipping and coordinating with service department.

 

Responsibilities: General

• Represent CCofCA as a leader in the community we work in, be a positive ambassador when talking to partners, donors and volunteers, and be the best representation of our mission

• Continuously improve our interactions, products and services for our customers and clients and contribute positively to their experiences

• Ability to understand priorities and the sense of urgency of the business, adjusting directions or scheduling when necessary to meet organizational needs and the demands of the business

• Learn, understand, teach and adhere to all organizational policies, standards and programs

• Work with executive and nonprofit staff to craft and support all organizational programs

• Participate in inter-departmental training and cooperation, including support of other departments when needed, and offer input and feedback in meetings

• Skilled in conflict resolution, problem solving and possess strong decision-making skills

• Maintain a clean work area and work with colleagues in maintaining clean shop in general, including restroom and lounge areas

 

Skills and Attributes:

• A strong desire to give back to your community and a love for bicycles

• 3+ years of successful retail experience. Previous bike shop experience preferred.

• 1+ years leadership or supervisory experience

• Experience riding a bicycle is a must 

• Meticulous attention to detail

• Strong time management skills

• Self-motivation, confidence, empathy, and passion for the work!

• Collaborative and effective communicator with colleagues, staff, clients, trainees and volunteers

• Moving, lifting and carrying bikes will be necessary, so must be able to lift 30lbs.

• Comfortable and confident using computer-based Point of Sale, eCom, Office or Google Docs

 

Compensation and Benefits:

• Salary Range $50,000 - $60,000 + possibility for commission based on experience

• 25% employee discount on all products

• Stipend for benefits

• Vacation and sick time off 

• Training and professional development

• Hours: This is a full-time position. Working hours will include early evenings and weekends. The hours will generally be within Tuesday through Sunday, 9am to 7pm.

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